Refund and Returns Policy

Effective Date: December 14, 2024

Thank you for shopping at Swasy. We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied with your order, we offer a comprehensive Refund and Returns Policy that is designed to make the return process as simple and hassle-free as possible.

This policy outlines how you can return products and request a refund, as well as the conditions under which returns and refunds are permitted. By purchasing from our website, you agree to abide by the terms set forth in this policy.

1. Return Eligibility

To be eligible for a return, the product must meet the following conditions:

  • Timeframe: Returns must be initiated within 30 days from the date you received your order.
  • Condition: The product must be in unused, unworn, and resalable condition. It should be returned in its original packaging, with all accessories, tags, and labels intact.
  • Exclusions: Certain products are non-returnable unless defective or damaged, including but not limited to:
    • Custom or personalized items (e.g., prescription lenses, engraved products)
    • Products that have been opened or used (unless they are faulty)
    • Sale or clearance items marked as non-returnable

2. How to Return an Item

If you are eligible for a return, follow these steps:

  1. Contact Us: Before returning your item, please contact our customer support team at info@swasy.site or 714-664-7415. Include your order number, the product(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once we receive your request, we will issue a Return Authorization Number (RAN) and provide you with detailed instructions on how to return the item(s).
  3. Packing Your Return: Carefully package the product(s) in their original packaging to avoid damage during return shipping. Make sure the product is securely wrapped, and include all original accessories, manuals, or parts.
  4. Shipping: The return shipping costs are your responsibility unless the product is defective or we made an error in processing your order (e.g., sending the wrong item). We recommend using a trackable shipping service or purchasing shipping insurance for your return. We are not responsible for items lost or damaged during return shipping.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return policy conditions. After this inspection, we will process your refund within 7-10 business days.

  • Refund Method: Refunds will be issued to your original method of payment. Depending on your bank or payment provider, it may take an additional 5-7 business days for the refund to appear in your account.
  • Partial Refunds: If the returned product is not in its original condition, is damaged, or is missing parts, we reserve the right to issue a partial refund or deny the return altogether.
  • Restocking Fees: In some cases, a restocking fee of up to 15% may apply, particularly if the product is returned used or is missing parts. This will be deducted from your refund amount.

4. Exchanges

We do not offer direct exchanges. If you would like a different product, you must return the item for a refund and place a new order for the desired product.

If your item was received damaged or defective, please refer to the section below on Defective or Damaged Items for instructions on how to proceed.

5. Defective or Damaged Items

If the product you received is defective, damaged, or not what you ordered, we will gladly accept a return and provide you with a full refund or replacement at no additional cost.

To return a defective or damaged item:

  • Contact us within 7 days of receiving the product to report the issue.
  • Provide photos of the damaged or defective product, including packaging, to help us assess the issue.
  • Once the return is approved, we will provide a prepaid return shipping label, and you will not be responsible for return shipping costs.
  • After we receive the returned item, we will process your refund or send a replacement based on your preference.

6. Non-Refundable Costs

Certain costs are non-refundable, including:

  • Shipping Charges: Shipping and handling fees are non-refundable, except in cases where we have made an error in processing your order or if the product is defective.
  • Import Duties and Taxes: If you are shipping internationally, you are responsible for any customs duties, taxes, or import fees that may apply to your return.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. We process orders quickly, so cancellations must be requested within 1 hour of placing the order. After this time, we may not be able to cancel the order, and you will need to initiate a return once the product has been shipped.

8. International Returns

For customers outside the United States, international returns are accepted under the same conditions as domestic returns, with the following additional information:

  • Return Shipping: You will be responsible for paying the return shipping costs unless the product is defective or we made an error in processing your order.
  • Customs and Duties: If you are returning a product from outside the United States, you must mark the package as a return to avoid paying customs duties or taxes. Please ensure the return is properly documented with the correct customs paperwork.

9. Refund Timeline

Please allow 7-10 business days for us to process your return once we have received the item. After the refund is processed, it may take an additional 5-7 business days for the funds to appear in your original payment method, depending on your payment provider.

10. Contact Us

If you have any questions regarding our Refund and Returns Policy or if you need assistance with a return, please contact our customer support team:

We are here to assist you and ensure a smooth and efficient return process.