Sales Policy

Effective Date: December 14, 2024

This Sales Policy outlines the terms and conditions governing the sale of products through our website, swasy.site, and applies to all purchases made by customers. By placing an order on our website, you agree to abide by the conditions specified in this policy.

1. Product Availability

We strive to ensure that all products listed on our website are available for purchase. However, product availability is subject to change based on stock levels, supplier availability, and demand. While we do our best to keep our website updated, there may be times when an item becomes out of stock or is discontinued after an order has been placed.

  • Out-of-Stock Products: If an item you ordered is out of stock, we will notify you immediately and offer you the option to either cancel the order, select an alternative product, or wait for the product to be restocked (if applicable).
  • Pre-Orders: In some cases, certain products may be available for pre-order. You will be informed of the expected shipping date at the time of purchase. Pre-order items will be charged immediately upon order confirmation, and you will receive your order once it is released and available for shipment.

2. Pricing

The prices listed on our website are in USD (United States Dollars) and are subject to change without prior notice. All prices are final at the time of purchase, and we do not honor any price discrepancies discovered after an order has been processed. Sales tax, shipping fees, and any additional duties or fees applicable to international orders will be added during checkout.

  • Price Errors: If a pricing error occurs on the website, we reserve the right to cancel or modify orders placed at the incorrect price. If this happens, we will notify you promptly and give you the option to accept the corrected price or cancel your order.

3. Payment

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. All payments are processed securely, and you will be charged the total amount of your order (including taxes, shipping, and handling) upon confirmation of your purchase.

  • Payment Confirmation: After placing your order, you will receive an order confirmation email with details of the items purchased, the total amount, and an estimated shipping date. Your payment will be processed once your order is confirmed.
  • Failed Payments: If we are unable to process your payment due to an issue with the payment method provided, we will notify you and may ask you to provide an alternative payment method. If payment is not received within a reasonable timeframe, your order will be canceled.

4. Order Processing and Shipping

We make every effort to process and ship your order as quickly as possible. Orders are typically processed within 1-2 business days after the payment is confirmed. Once your order is shipped, you will receive a tracking number to monitor its delivery status.

  • Shipping Fees: Shipping charges will be calculated during checkout based on the shipping method and destination. Additional charges may apply for international orders, including any customs duties or taxes that may be levied by the destination country.
  • Shipping Delays: While we strive for timely delivery, Swasy is not responsible for delays caused by third-party carriers or unforeseen events (e.g., natural disasters, customs delays). We will provide updates on the status of your order, but once the order leaves our warehouse, we are not liable for delivery delays.

5. Discounts, Promotions, and Coupons

From time to time, we may offer promotions, discount codes, or seasonal sales. These promotions are subject to specific terms and conditions, including expiration dates, and cannot be combined with other offers unless explicitly stated.

  • Discount Eligibility: In order to use any valid discount or promotional code, you must enter the code at checkout. If you forget to enter the code or experience technical issues, please contact our customer support team immediately, and we will assist you if the promotion is still valid.
  • Sales Exclusions: Some items may be excluded from promotional offers. You will be informed at checkout if a product is not eligible for a discount.

6. Order Modifications and Cancellations

Once an order has been placed, it is immediately processed and cannot be modified or canceled after a short period of time. However, if you need to make changes to your order (such as adding items or updating the shipping address), please contact our customer service team within 1 hour of placing your order. We will make every effort to accommodate your request, but we cannot guarantee any changes after the order has entered processing.

  • Cancellations: If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, we will be unable to cancel it. You will need to initiate a return after receiving your order if you no longer wish to keep the product.

7. Returns and Refunds

Our Refund and Returns Policy provides clear instructions on how to return products. Products may be returned within 30 days of receiving the order, provided they are in unused, original condition and packaging. Some items (such as personalized or custom products) may be non-returnable unless defective.

  • Return Eligibility: To be eligible for a return, products must not have been used, altered, or damaged. You must provide proof of purchase (order number or receipt) when initiating the return.
  • Refunds: Once we receive your returned product, we will inspect it and process a refund to your original payment method. Please allow 7-10 business days for the refund to appear in your account.
  • Return Shipping: Customers are responsible for return shipping costs unless the product is defective or the return is due to our error. If the item is defective, we will provide a prepaid return label.

8. Customer Support

We are committed to ensuring you have a positive shopping experience with Swasy. If you have any questions about your order, need assistance with a return, or would like to inquire about a product, our customer support team is available to help.

9. Limitation of Liability

In the event of any issues with your order, including product defects or delays, our liability is limited to the total amount paid for the product(s) in question. We are not responsible for any indirect, incidental, or consequential damages arising from the use of the products or services.

10. Changes to the Sales Policy

Swasy reserves the right to modify or update this Sales Policy at any time. Any changes will be reflected on this page, and the updated version will include a new Effective Date. By continuing to use our services or place an order, you agree to be bound by the updated policy.